Last updated: January 2026

Refunds§ 1

Fees for professional services that have already been performed are generally non-refundable, as those fees compensate us for time and expertise already provided.

If you have a concern about work we have performed, please contact us directly first so we can review the matter and attempt to resolve it. Where appropriate, we may issue a partial or full refund or a fee adjustment based on the circumstances. Refund decisions are made on a case-by-case basis at our discretion.

If an engagement is terminated before work is complete, you will be billed for time and expenses incurred up to the termination date. Any fees paid in advance that exceed the amount earned will be refunded.

Approved refunds are processed to the original payment method as promptly as our payment processor allows.

Cancellations§ 2

Either party may cancel an engagement at any time by providing written notice (email is acceptable). Upon cancellation:

  • Work in progress will be stopped as soon as practical.
  • You will be invoiced for services rendered and reasonable expenses incurred through the cancellation date.
  • Documents and records belonging to you will be returned to you or made available through the client portal.

Appointment cancellations should be made at least 24 hours in advance where possible so the time can be reallocated.

Payment disputes§ 3

If you believe a charge on your account is incorrect, please contact us first at (603) 232-7436 or kathleen@collettecpa.com. Most billing questions can be resolved directly.

If you initiate a chargeback or dispute through your card issuer without first contacting us, we will provide the payment processor with documentation of the services rendered, the signed engagement letter, and any other relevant records.

How to request a refund§ 4

To request a refund or raise a billing concern, contact us with the following:

  • Your name and the engagement or invoice in question,
  • The date and amount of the payment,
  • A brief description of the reason for the request.

We’ll acknowledge your request and follow up with a determination as soon as we’ve had time to review.

Contact§ 5

Collette Professional Accounting
19 Kilton Road, Bedford, NH 03110
Phone: (603) 232-7436
Email: kathleen@collettecpa.com

See also our Terms of Service and Privacy Policy.